RETURN AND REFUND POLICY

Below we detail the steps to follow in different situations:

  1. Wrong product
    If the product you have received does not correspond to your order, you have 30 calendar days from the date of purchase to make your return. Please, get in touch with our customer service through any of the means available.
  2. Product damaged during shipping or defective
    You have 7 days from receipt of order to notify us of any damage or defect. Before mounting the cabinet, check that corresponds to the order, is in perfect condition and has all of the parts shown in the instructions. We will not accept returns of furniture already assembled. To process the return for damage or defect, we will require documentation evidencing the status of the item, as the shipping of photos showing the damage or defect. Remember to keep the product in its original packaging for the collection.

All of our furniture and its parts are covered by a warranty of 2 years. Kesia Furniture SL assumes all of the costs necessary to repair, replacement or refund as appropriate. These efforts are free of charge for the consumer.

The warranty covers manufacturing defects, not those arising from an improper use or improper maintenance. It is important to keep the e-mail that confirms the date of purchase of the product.

In Kesia Furniture SL, we want the full satisfaction of our customers. Therefore, we have a after-sales service, continuous available through our channels of customer service: phone: 981387036, e-mail: kesiamobiliario@hotmail.com and online chat.

Our warranty is compliant with the legal requirements set forth in the General Law for Defense of Consumers and Users.

  1. Product that does not meet your expectations
    If when you receive the product does not meet your expectations, you may return it within 14 calendar days from receipt. To do this, please contact Kesia Furniture SL by using any of our channels.

In this case, the costs of collection will be deducted from the amount paid. Make sure that the product is in perfect condition with all its accessories, keeping the proof of delivery. We will not accept returns of furniture already assembled.

It is essential to keep the original packaging, otherwise, the product will suffer a depreciation. We recommend reembalar the product carefully with the protections provided by Kesia Furniture SL, whereas the damage during the transport could involve an additional cost for the depreciation of the product.

If you exert your right of withdrawal and received the package in perfect conditions, Kesia Furniture SL will refund the amount you paid for the product returned by the same means of payment.

COST OF RETURN

  • In case of error on the part of Kesia Furniture SL, that is to say, a product that is damaged, defective or an error in the shipping, we will assume all return shipping charges.
  • If you reside in the peninsula and wish to return a product that does not meet your expectations, return will be completely free. Get in touch with our service of attention to the client to manage the return.
  • For returns outside of the mainland due to dissatisfaction with the product, you can use the transit agency with which we work. We'll take care of the necessary steps and we will notify you of the exact cost before we proceed with the return. These return costs will be deducted from the total amount to reimburse you for the product.
  • If you choose to send the product through an outside agency to Kesia Furniture SL, we will not charge for shipping and we will refund the amount paid.

WITHDRAWAL FORM

To facilitate the process of withdrawal, we have prepared a sample form that you can use:

To the attention of: [Company Details]

CIF: [vat number of the Company]

Registered address: [Address of Company]

E-mail: [Email of the Company]

For the present, I will give of the contract of sale of the following goods:

  • Date of receipt of the order:
  • Consumer's name:
  • Address of the consumer:
  • Date:
  • Signature

For any additional queries or clarification on our policies return and refund, do not hesitate to contact us through our customer service channels to the customer.

Skip to content